Privacy Policy
1. General Provisions
This Privacy Policy describes how ainotify.app and the AIHelper application collect, use, and protect personal data.
Data Controller:
Sole Proprietor Karapetov Artur Grigoryevich
OGRNIP 322774600148044
Moscow, Russia
Email: support@ainotify.app
Phone: +7 926 285‑86‑83
This Policy is prepared in accordance with Federal Law No. 152-FZ of 27.07.2006 "On Personal Data" (Russia).
2. Purposes of Processing
- Providing customer support via the Chatwoot service.
- Processing and fulfilling orders for the application via the Prodamus payment service.
- Analysing visitor behaviour to improve the website (Yandex Metrica).
- Responding to user inquiries sent by email.
3. Legal Bases for Processing
| Purpose | Legal basis |
|---|---|
| Analytics, chat support | Consent of the data subject (Art. 6 para. 1 cl. 1, Art. 9 of 152-FZ) |
| Fulfilment of purchase contract | Contract performance (Art. 6 para. 1 cl. 5 of 152-FZ) |
| Email correspondence | Consent of the data subject (Art. 6 para. 1 cl. 1 of 152-FZ) |
4. Categories of Data and Data Subjects
Data subjects: natural persons visiting the website or contacting support.
| Category | Data elements | Source |
|---|---|---|
| Identification | Name (if provided), email address | User (chat, email) |
| Payment | Full name, email, payment details | Prodamus payment processor |
| Technical | IP address, cookie identifiers, browser type, OS, pages visited | Automatically (Yandex Metrica, Google Fonts) |
| Support messages | Content of chat and email conversations | User |
We do not process special categories of personal data (health, biometrics, political views, etc.).
5. Processing Conditions and Third Parties
| Processor | Purpose | Privacy policy |
|---|---|---|
| Chatwoot (support.waamh.dev) | Customer support | chatwoot.com/privacy-policy |
| Prodamus (prodamus.ru) | Payment processing | prodamus.ru/privacy |
| Yandex (Metrica) | Web analytics | yandex.ru/legal/confidential/ |
| Google (Fonts) | Font delivery | policies.google.com/privacy |
Cross-border transfers: IP address data may be transferred to Google (USA) when loading fonts. Google LLC participates in the Data Privacy Framework.
6. Retention Periods
| Data | Retention period |
|---|---|
| Chat support conversations | 3 years from last contact |
| Email correspondence | 3 years from date of inquiry |
| Analytics data (Yandex Metrica) | Per Yandex Metrica settings (up to 2 years) |
| Payment data | Retained by Prodamus; see their policy |
7. Cookies
- Strictly necessary: stores your cookie preference (
aihelper_consent). - Analytics (with consent): Yandex Metrica — user ID, session, behaviour.
- Functional (with consent): Chatwoot — chat session identifier.
You may withdraw consent for analytics and functional cookies at any time by clicking "Necessary only" in the banner at the bottom of the page or by clearing your browser cookies.
8. Your Rights
- Right to access your personal data.
- Right to rectification of inaccurate data.
- Right to erasure when the basis for processing no longer applies.
- Right to withdraw consent at any time.
- Right to lodge a complaint with Roskomnadzor (Russia) or a supervisory authority.
To exercise your rights, contact us at support@ainotify.app. Response time: 30 days.
9. Rectification and Erasure
Upon receiving a verified request for correction, we will update inaccurate data within 7 business days. Upon receiving an erasure request, we will destroy the data within 30 days and notify you.
10. Changes to This Policy
We may update this Policy. The current version is always available at ainotify.app/en/privacy/. Material changes will be announced on the website.